Frequently Asked Questions

  • Why should I book directly on this website?

    Booking direct means you're dealing with us — which gets you the best available rate, full control over your booking and direct access to our Events Team if you're booking a conference, wedding or function alongside accommodation.

  • What are your check-in and check-out times?

    Check-in is from 2:00 pm and check-out is by 10:00 am.

  • What are your reception hours?

    Monday to Thursday 8:30 am – 8:30 pm; Friday 8:30 am – 9:30 pm; Saturday 9:00 am – 10:00 pm; Sunday 9:30 am – 5:00 pm. If you're arriving outside reception hours, please let us know in advance — we'll process pre-payment via credit card for security.

  • How far is the Melbourne CBD?

    About 25 minutes by car, and similar from Melbourne Airport. Eltham railway station is on the Hurstbridge line, and the hotel is a short taxi or rideshare from the station.

  • Is parking free?

    Yes — free on-site parking is available for all guests.

  • Are the rooms non-smoking?

    Yes — all rooms at Eltham Gateway are non-smoking.

  • Do you have Wi-Fi?

    Yes — complimentary high-speed wireless internet is available in every room and throughout the property.

  • Do rooms have TVs?

    Yes — every suite has a colour LED/LCD TV (42″ Full HD in the Deluxe Hotel Rooms; 49″ in the Hillview Spa Suites). Complimentary DVD players are available from reception.

  • Is there a restaurant or bar on-site?

    Yes — Strada Bar & Lounge is our in-house bar and lounge. Room service is available Tuesday to Saturday.

  • Can I have a wedding here?

    Yes — we offer a comprehensive wedding service, from a Conservatory ceremony to a complete in-house decoration service. Our Deluxe Marble Spa Suite is a popular choice for honeymooners.

  • Do you host conferences?

    Yes — we have three conference rooms (Illuka boardroom, the larger Gateway and Statesman rooms) and a dedicated Events Team. Our Day Conference Package includes the room, all tea/coffee breaks, buffet lunch and a full conference equipment package.

  • What's the policy for cash-paying guests?

    Guests paying by cash are required to leave a $100 cash bond or credit-card details, refundable on departure.

  • What's there to do nearby?

    Plenty — Eltham is famous for its Heidelberg School Artists' Trail, the Montsalvat artists' community, mud-brick architecture (don't miss the Eltham Library), local arts and craft galleries, and the regular Eltham markets. We're also the gateway to the Yarra Valley — 90-plus cellar doors at Coldstream, Healesville and Yarra Glen are a 25–40 minute drive away. Our Events Team can organise Yarra Valley excursions for conference groups.